Cancellation / Exchange / Return Policy

While we do our best to ensure your complete satisfaction, sometimes it occurs that there will be a cancellation, exchange, or return. At the AZ Baby Boutique we want to exceed your expectations and work with you to ensure that you are 100% satisfied. It is our responsibility to ensure that from the time that you place your order until you receive the merchandise that you enjoy the best, possible shopping experience that we can provide on the Internet.

Please take the time to review our cancellation, exchange, and return policy, before you order, so that the AZ Baby Boutique does not inadvertently surprise or upset you with our policies. Your business is extremely important to us.  We want you to continue shopping with us and to tell your friends and family about your shopping experience at the AZ Baby Boutique!

Overview of Our Cancellation Policy

• If you would like to cancel or change your order, please contact us within Four (4) hours of it being placed.  Once your order has entered our shipping process (4 hours after you submit your order) the only modification that can be made is an address change.
• Contact us by e-mail at customerservice@azbabyboutique or call us Toll-Free at 1-888-488-9002 to cancel or change your order.
• Shipping, handling, and freight charges will apply to all orders that are shipped prior to our receiving your cancellation notice.
• Special Orders and personalized items cannot be cancelled under any circumstances.

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Overview of Our Return / Exchange Policy

• If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within Ten (10) days. Please see our Return and Refund Policy (below) for specific details.
• Refunds for items returned within Ten (10) days of the day that you received your order will be credited in the same form as the original payment type.
• Exchanges for items returned within Ten (10) days of the day that you received your order will be in the form of a redeemable credit on your next purchase. The original shipping and handling charges are not refundable.
  • Please note: If you have an exchange for the same dollar amount or item as the original purchase, no additional shipping or handling charges will be incurred.

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Return and Refund Policy:

Note: Our return policy only applies to purchases made through www.azbabyboutique.com.

• AZ Baby Boutique has a 100% satisfaction - no hassle guarantee and we proudly stand behind our products!
• Because we are a small company we must limit our return policy. You may return any unopened merchandise in its original condition within ten (10) days of receiving your order.
• You will be credited in the same form as the original payment type or, in the case of an exchange, by means of a store credit for the total sales amount, excluding original shipping charges.
• AZ Baby Boutique may charge a 15% restocking fee if the return guidelines are not followed.
• The merchandise must also be in new condition, packed in its original manufacturer's bag (if applicable) and include all original packaging material (with tags attached) that came with the item.

Note: We will only refund shipping costs and waive the restocking fee if the return is a result of our error due to damages or discrepancies. You can e-mail us at customerservice@azbabyboutique.com to obtain more information.

• Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within three (3) business days after delivery. You must notify us through e-mail at customerservice@azbabyboutique.com or by telephone at 1-888-488-9002..
• We will not be responsible for damages or discrepancies, nor will we issue a refund, if notified after Three (3) business days.
• If the return is the result of our error, we will arrange to have the item picked up via FedEx, UPS, or USPS and returned to our warehouse. We will issue you a complete refund including the original shipping costs.
• Items that are returned more than Ten (10) days after delivery, that are not in original condition, or returned to us without a copy of your original receipt will be charged an additional restocking fee at our discretion.
• If a package is returned to us "undelivered" for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee excluding the original shipping charges.

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How To Return an Item

1. Make a copy of your Sales Receipt/Packing Slip - A copy of your sales receipt or packing slip MUST be included with your return. Please mark the items being returned and state the reason for the return on the slip. Please tell us why you are returning the item in as much detail as possible.
2. Packing your return - Place the item in its original packaging with all documents, tags, parts and accessories. Wrap your item carefully in a box with the notated copy of your order form.
3. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item with delivery confirmation to ensure proper delivery and tracking of your product.
4. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the form of store credit or a credit card reimbursement within Seven (7) to Fourteen (14) business days of our receiving your return.

Note: If you have not received your credit within the allotted time, please contact us at customerservice@azbabyboutique.com.

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Return / Exchanges - Important Notes

• Returns on suits and dresses are subject to a 15% restocking fee.
• Unfortunately we cannot refund original or return shipping fees.
• Refunds are only issued to the credit card used when the order was originally placed.
• Please allow up to Four (4) weeks for your refund to post on your account.

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Restocking Fees

• Items returned due to refusal of delivery are subject to a 15% restocking fee. Any shipping incurred by AZ Baby Boutique due to the refusal of delivery will be deducted from your refund. Additionally, if an error is made in your order by the AZ Baby Boutique we will gladly refund your shipping costs.

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Items that are not returnable:

• Hair accessories, including hats, caps, bows, or headbands—unless they are in the unopened packaging.
• Blankets and baby-handled merchandise—unless they are in the unopened packaging.
• Custom made or special orders.
• Clearance Items.
• Halloween costumes.
• Christmas, Easter, and Halloween gifts.

If you have any questions regarding our cancellation, exchange, return policy or, for that matter, anything else that we do, please contact our customer service department. You can also call us Toll-free, anytime, at 1-888-488-9002 or Fax us at 480-452-0688, to have your questions answered.

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